You can return orders on trademategroup.com  that are unworn and unwashed and still have their product tags attached within 30 days.

You can ship your order through a wide variety of courier, post and drop-off services, both within the UK and internationally.

Only Faulty or Damaged Goods: If the item is broken, faulty, or not as described on website and store.

We've gone paperless and removed all paperwork from our deliveries to help reduce paper waste. If you need a receipt for your purchase, your payment details can be found on your orders page on www.trademategroup.com.

Trademate Members and guests can opt to get a scan able return code. You can show the code to the carrier and he will print a delivery label for you. If you already created a return, access your scan able code any time on your return details page.

Once we receive your items, we'll process your return and initiate a refund to the original form of payment. We'll send you an email confirmation, but it may take up to 14 days to complete your refund.

Yes, you can exchange eligible items. Please see our exchange instructions for more information.

Please Contact Us so we can help you.

You can return defective or faulty products with a valid proof of purchase within two years of the online or in-store purchase date. If you have a potentially defective or faulty item, and it's within 30 days of your purchase, just choose a return option above. After 30 days, you'll need to contact us to start the returns process.